Our Commitment to Mercy Service

Our abiding belief in the dignity of every human being compels us, the co-workers of St. Edward Mercy, to exceed our customers' expectations by delivering the highest degree of clinical care and service. Our customers are those needing our services, including their families and friends.

We believe emphasis on service relationships throughout the continuum of care is fundamental to living out our Mission, Vision and Values.

We believe our customers are central to everything we do, making each of us caregivers.

We believe we work in partnership with others to serve our customers. The physician is a key partner in serving customers and achieving customer satisfaction.

We believe customer service is "our way of life." All co-workers have the power to make this way of life a reality.

We believe we are called to compassionate service in response to our customers' needs, particularly during times of stress and high anxiety.

We believe our quality of service must lead to superior customer satisfaction.